Frequently Asked Questions

When can I expect my order to be ready for shipping or pickup?

You can expect your order to be ready for shipping or pickup within approximately four to five weeks.

Please note that due to high demand, there might be potential delays. We appreciate your patience and understanding.

How does payment work?

Please be advised that, given the high demand, some items may temporarily run out of stock in our warehouse. As a result, your order could be subject to adjustments based on our current inventory status.

A sales representative will reach out to you once your order has been packed and is ready for shipment. They will provide you with an adjusted invoice reflecting any necessary changes. Upon reviewing and confirming your order, you can proceed with the payment. We offer various payment methods, including COD, Zelle, Wire transfer, and credit card. Kindly note that credit card payments will incur a 2% processing fee.

I am unable to log in / add items to cart / checkout.

If you are experiencing account/website related problems, please contact our tech support at customerservice@proclubinc.com

How do I create an account with PROCLUB?

To create an account with us, you will need to provide the following documents:

Seller's Permit
Resale Certificate
W-9 Form for IRS Reporting

* Once you have submitted your information online, please contact us within a week to activate your account. It will not automatically get approved; please give us a call or an email!
Phone: 310-327-0011 Ext. 301 or 605
Email: propac@proclubinc.com

You can begin your registration process by filling out the online form available here : register for an account.

Why do I see "Your account has not been approved yet" message when I try to log in?

Please contact us by Phone: 310-327-0011 Ext. 301 or 605

Send Email : propac@proclubinc.com

Are you affiliated with any other brands that have pro in their name?

No, we are not affiliated with any other brand.

We are the sole manufacturer and distributor of the PROCLUB products.

Do you sell to retail customers?

Unfortunately, we do not sell to retail customers.

As a wholesaler, we exclusively serve retailers in our sales.

What is the minimum order amount required?

At PROCLUB, we have minimum order amount of $1000. We are currently unable to accommodate orders of smaller value.

All t-shirts are sold by dozens only (except thermal).

Heavyweight short-sleeve T-shirts (item 101) are only sold by boxes.